FAQs
Getting Started
Download the Earnie app (either via the QR code link on a sign-up poster or through the iOS/Google app store).
Once downloaded, open the app and click on the 'No account? Create one now' button on the login screen. Please then follow the account set up process via the Earnie website.
Once your store has launched Earnie, you must have completed a pick to be able to register with your Picker ID.
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Once downloaded, open the app and click on the 'No account? Create one now' button on the login screen. Please then follow the account set up process via the Earnie website.
Once your store has launched Earnie, you must have completed a pick to be able to register with your Picker ID.
We hope this answered your question - if not, please contact Customer Support Customer Support
The Earnie Goes Picking app uses 97MB of storage - this size is in line with most mainstream apps.
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We hope this answered your question - if not, please contact Customer Support Customer Support
Access & Data
Go to the Earnie app login screen and click the 'Forgotten Password?' button. Enter your registered email address and you will receive an email from Earnie with instructions on how to reset your password.
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We hope this answered your question - if not, please contact Customer Support
If you have any missing or inaccurate data within the Earnie app, please speak with your Line Manager. Earnie receives all customer data for use within the app via a secure link with your company's internal data systems.
Possible reasons:
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Possible reasons:
- You haven't picked yet - you must have completed your first pick to be able to register
- Earnie is not live yet - from the time of launch, combined with your completed pick, it can take up to 24 hours for your data to show in the app
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Competitions & Auto-Entry
The new auto-entry feature in your Earnie Goes Picking app means you don't need to manually enter the weekly competitions, as we will now enter you automatically.
However, you will still need to check back each week to reveal whether you have won, and you’ll continue to see your key performance indicators in the app, as well as any exciting news we have to share.
Please note that if you don't wish to be automatically entered, you can opt out of future competitions by unsubscribing from the app. Or if you would prefer to keep your subscription, you can donate any winnings to charity.
You can find out more about the options available to you in our Competition Terms, which you can also access via the app from the competitions page.
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However, you will still need to check back each week to reveal whether you have won, and you’ll continue to see your key performance indicators in the app, as well as any exciting news we have to share.
Please note that if you don't wish to be automatically entered, you can opt out of future competitions by unsubscribing from the app. Or if you would prefer to keep your subscription, you can donate any winnings to charity.
You can find out more about the options available to you in our Competition Terms, which you can also access via the app from the competitions page.
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Winning & Withdrawals
If you have won a cash prize from an in-app competition, this will be automatically credited to your wallet within the Earnie app.
Cash prizes can be withdrawn at any point individually or in bulk to your personal PayPal account, to your Payslip, or donated to charity via the wallet page on the Earnie app.
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We hope this answered your question - if not, please contact Customer Support
You can now receive your winnings in your payslip or via PayPal, or you can donate your winnings to charity.
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We hope this answered your question - if not, please contact Customer Support
You will need to select the payment option each time you wish to withdraw.
When you press ‘Withdraw’, this will apply to the full amount available in your wallet.
You can withdraw as often as you want, but you will only be able to select one type of payment method in each four-week period.
Please refer to the calendar below for each of the locked withdrawal periods.
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We hope this answered your question - if not, please contact Customer Support
If you have already selected PayPal once in the current period,
you can only select ‘Withdraw to PayPal’ until the next withdrawal period starts.
Once the new period has started, you will be able to choose again,
but depending on your selection you will be locked into that selected withdrawal type for the relevant period.
For example, if you choose to withdraw to your payslip on 10th August,
every time you withdraw, you can only select ‘Withdraw to payslip’ until 4th September.
If you want to switch to a new method, you can do this from 5th September – when the new withdrawal period starts.
You will be able to donate to charity at any time in the payment period, and future payment options will not be affected.
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You will be able to donate to charity at any time in the payment period, and future payment options will not be affected.
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PayPal payments will remain weekly, whilst if you opt for the direct-to-payslip option, you will be paid your winnings every 4 weeks, in keeping with your standard pay date from your employer.
Please check the table below to see the withdrawal periods. When you withdraw a prize to your payslip, it will be paid to you on the pay date after the period in which you made the withdrawal.
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Please check the table below to see the withdrawal periods. When you withdraw a prize to your payslip, it will be paid to you on the pay date after the period in which you made the withdrawal.
| Start date | Finish date |
|---|---|
| 18/02/2025 | 17/03/2025 |
| 18/03/2025 | 14/04/2025 |
| 15/04/2025 | 12/05/2025 |
| 13/05/2025 | 09/06/2025 |
| 10/06/2025 | 07/07/2025 |
| 08/07/2025 | 04/08/2025 |
| 05/08/2025 | 01/09/2025 |
| 02/09/2025 | 29/09/2025 |
| 30/09/2025 | 27/10/2025 |
| 28/10/2025 | 15/11/2025 |
| 25/11/2025 | 15/12/2025 |
| 16/12/2025 | 19/01/2026 |
| 20/01/2026 | 16/02/2026 |
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All Earnie cash prizes are subject to tax and National Insurance – this means your employer needs to include the prize money that’s been awarded to you on the payroll system. This allows your employer to calculate the correct tax and National Insurance on the winnings so they can pay this on your behalf based on your earnings, tax code, and NI category.
You will see your Earnie winnings listed as a deduction on your payslip as you have already received these winnings through the Earnie app. Please note that Earnie winnings will never actually be deducted from your pay – they simply need to be included on your payslip to allow your employer to pay the correct tax. So, for example, if you won £8 and you have £3.99 as PAYE and NI for these winnings, you would see £11.99 registered in the payments and £8 in the deductions.
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You will see your Earnie winnings listed as a deduction on your payslip as you have already received these winnings through the Earnie app. Please note that Earnie winnings will never actually be deducted from your pay – they simply need to be included on your payslip to allow your employer to pay the correct tax. So, for example, if you won £8 and you have £3.99 as PAYE and NI for these winnings, you would see £11.99 registered in the payments and £8 in the deductions.
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PayPal-Specific Questions
Here are the key benefits of having a PayPal account:
Source: PayPal UK https://www.paypal.com/uk/home
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- It’s free to open, all you need is an email address - it doesn't get easier than that.
- With just one account, you can shop at millions of websites around the world and pay friends back almost anywhere. Use any of your devices to manage your account on the go with the PayPal app.
- PayPal keeps your sensitive financial details safe and secure
Source: PayPal UK https://www.paypal.com/uk/home
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Payments are processed every Tuesday for any cash prizes you withdraw from your wallet on the Earnie app. Please note that if you withdraw your prize on a Monday or Tuesday (including Bank Holidays), you may not receive the payment until the following Tuesday.
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We hope this answered your question - if not, please contact Customer Support
If you have tried to claim your winnings via PayPal but were not successful, this is likely because of the following reasons:
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- You provided an email address that was not registered to a PayPal account
- The prize arrived in your PayPal account, but you rejected the payment
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Clubcard Points
Go to your wallet in the Earnie app and select “Add to Clubcard” from the options. You’ll then need to sign in to your Clubcard account to link it to Earnie – tap the “Link Clubcard” button to do so.
If you don’t already have a Clubcard account, you can register for one via the Earnie app. Simply tap “Register for an account” on the sign-in page after tapping “Link Clubcard”. This will open a web view in your app. Once you’ve completed the registration process, you’ll need to close the web view and go back to your wallet, then select “Add to Clubcard” again to start converting your points.
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If you don’t already have a Clubcard account, you can register for one via the Earnie app. Simply tap “Register for an account” on the sign-in page after tapping “Link Clubcard”. This will open a web view in your app. Once you’ve completed the registration process, you’ll need to close the web view and go back to your wallet, then select “Add to Clubcard” again to start converting your points.
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You can collect up to 30,000 Clubcard points, equal to £300 in Clubcard vouchers, per collection period. The collection period is the time between your Clubcard statements – you should get these in February, May, August, and November.
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We hope this answered your question - if not, please contact Customer Support
£1 in your Earnie wallet = 100 Clubcard points. £5 = 500 points, £10 = 1,000 points.
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We hope this answered your question - if not, please contact Customer Support
You can still withdraw your balance via your payslip, PayPal, or charity donations.
However, with Clubcard, you can make your money work harder. With Reward Partners, you can get up to 2x the value when spending Clubcard points. It’s also instant – no need to wait for the payment to come through!
Plus, converting your winnings to Clubcard points means you can spend them without them counting towards tax or benefits allowances. As winnings withdrawn as Clubcard points are not exchangeable for cash, their value is not included in your earnings for National Insurance contribution purposes. This therefore should not, under current rules, impact any Universal Credit or other state benefits.
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However, with Clubcard, you can make your money work harder. With Reward Partners, you can get up to 2x the value when spending Clubcard points. It’s also instant – no need to wait for the payment to come through!
Plus, converting your winnings to Clubcard points means you can spend them without them counting towards tax or benefits allowances. As winnings withdrawn as Clubcard points are not exchangeable for cash, their value is not included in your earnings for National Insurance contribution purposes. This therefore should not, under current rules, impact any Universal Credit or other state benefits.
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Referrals
The new Earnie user must pick for two weeks after signing up to be eligible for this payment. Following completion of those two weeks, both the new user and the person who made the referral will receive a payment of £5.
If the referral bonus payment has been increased (“boosted”), the increased amount will be paid for accounts registered during the boosted period, regardless of when the two-week picking period ends. Boosted referral payments are only available to permanent Tesco colleagues.
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If the referral bonus payment has been increased (“boosted”), the increased amount will be paid for accounts registered during the boosted period, regardless of when the two-week picking period ends. Boosted referral payments are only available to permanent Tesco colleagues.
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